All body, skincare and refills products are final sale for health and safety reasons and are not eligible for refunds or exchanges.
Non-skincare, home and beauty products may be returned within 15 days for store credit of the total product cost, minus shipping fees, with proof of purchase.
Any returned products must be in a completely new, unused, and re-sellable condition and are subject to the store's approval.
The buyer pays return shipping fees, and must contact us to receive a return authorization at firstname.lastname@example.org
If you are shipping an item over $75, please use a trackable shipping service or purchasing shipping insurance.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 days.
We will happily exchange a faulty or damaged item. If you have a faulty or damaged item, please send us an email at email@example.com
If you have a problem with the quality of any of our products, please email us at firstname.lastname@example.org for assistance.