Refund Policy

Returns


All body, skincare and refills products are final sale for health and safety reasons and are not eligible for refunds or exchanges.
Non-skincare, home and beauty products may be returned within 15 days for store credit of the total product cost, minus shipping fees, with proof of purchase.
Any returned products must be in a completely new, unused, and re-sellable condition and are subject to the store's approval.

The buyer pays return shipping fees, and must contact us to receive a return authorization at info@shopcleo.com

 If you are shipping an item over $75, please use a trackable shipping service or purchasing shipping insurance. 


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 days.

 

Exchanges 

We will happily exchange a faulty or damaged item. If you have a faulty or damaged item, please send us an email at info@shopcleo.com

 

If you have a problem with the quality of any of our products, please email us at info@shopcleo.com for assistance.